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Frequently asked questions
Where do I find my driver?
The exact meeting point, driver phone number and, where provided, vehicle registration are shown in the voucher. These details take precedence over general website guidance. According to the provider, airport and port pickups generally include 90 minutes of waiting from the scheduled arrival; other pickup points generally include 15 minutes. The voucher and booked fare are binding.
Which payment methods are available?
Available payment methods depend on the route and booking and are shown during checkout.
Which areas do you serve (Hamburg & Umland)?
Transfers across all of Hamburg and the surrounding area can be booked through our portal. You can find an overview of all districts and towns on our business areas page. View areas
What if my flight is delayed?
Enter the flight number when booking. Pickup can be adjusted for delays under 30 minutes. For longer delays, contact the driver or support using the details in the voucher. According to the provider, airport and port pickups generally include 90 minutes of waiting from the scheduled arrival; other pickup points generally include 15 minutes. The voucher and booked fare are binding.
