The exact meeting point in your booking voucher takes precedence over general guidance. The voucher also contains the driver contact details and, where provided, the vehicle registration.
After landing, go to baggage claim on level E0 and pick up your luggage. The arrivals area follows directly, so you do not have to leave the building.
After baggage claim, follow the instructions in your booking voucher. It states whether your driver waits in the arrivals area or at another marked pickup point.
Your driver waits with a sign showing your first and last name – printed or digital on a tablet. The driver's direct phone number and the vehicle licence plate are in your booking confirmation email. If you don't spot him straight away, simply call that number.
Good to know
Your voucher is the primary source for pickup. It states the exact meeting point, driver phone number and, where provided, the vehicle registration. According to the provider, airport pickups generally include 90 minutes of waiting from the scheduled arrival. Enter the flight number when booking; for delays over 30 minutes, contact the driver or support using the details in the voucher.
Hamburg Airport has two terminals with a shared arrivals area. Where you are picked up is stated in your booking confirmation.
Airline terminal assignments can change. Check the official Hamburg Airport airline directory.
Arrival: Level E0 – pick-up in the arrivals area
Do not rely on static airline examples; your current flight documents and the airport directory are decisive.
Arrival: Level E0 – pick-up in the arrivals area
About 5 minutes on foot
Both terminals are connected by a covered walkway.
Book in two minutes and get to HAM at a fixed price, fully relaxed.
