After arriving at Hamburg Airport, your driver welcomes you with a name sign (first and last name). The exact meeting point is shown in your booking confirmation – most often it is Meeting Point 3 in front of Terminal 1. Here is how to find it in four steps.
After collecting your luggage and reaching the arrivals hall on level E0 (past the customs exit), follow the signs "Ride App – Pick-up Area" inside the terminal. Whether your driver waits inside the arrivals hall or you go to a signposted pick-up zone is stated in your booking confirmation. The signs lead you to the exit toward the kerbside level.
Once you are outside the building, use two clearly visible reference points: Point A5 is to your right, on the left you will see Point A6 with the bus stop. Your destination lies between these two points.
Cross the pedestrian path right in front of the terminal exit. On the opposite side you can already see Meeting Point 3. It is located exactly in the middle between A5 and A6.
You will recognise the meeting point by the large cube-shaped sign with the number 3 and the label "Treffpunkt / Meeting Point". Your driver waits there with a sign showing your first and last name — printed or digital on a tablet. The driver's direct phone number and the vehicle licence plate are in your booking confirmation email. If you don't spot the driver straight away, simply call that number.
Good to know
The exact meeting point is shown in your booking confirmation and can vary by booking – most often it is Meeting Point 3 in front of Terminal 1, but it can also be arrivals level E0, the marked "Ride App – Pick-up" zone or a nearby car park. To find your driver quickly: switch on your phone – the driver's direct phone number and the licence plate are in your confirmation email, and often an SMS or WhatsApp arrives shortly after landing. Check your booking confirmation – it says whether the driver waits inside the building or you go to a pick-up zone. Look for the sign with your name in the row of waiting drivers behind the sliding doors of the baggage claim. The free waiting time at HAM is 90 minutes from the scheduled arrival – in case of flight delays the driver is informed automatically and adjusts the pick-up time.
Hamburg Airport has two terminals. Where you are picked up is shown in your booking confirmation – most often at Terminal 1.
Lufthansa, British Airways, Air France and others
Arrival: Level E0 – Meeting Point 3
Ryanair, easyJet, Wizz Air and others
Arrival: Level E0 – pick-up at the arrivals hall
About 5 minutes on foot
Both terminals are connected by a covered walkway.
Book in two minutes and get to HAM at a fixed price, fully relaxed.
Prices from 69 Euro
Prices from 99 Euro
Prices from 138 Euro
Reliable transfers to IFA, ITB, Green Week and more, at a fixed price.
From the Festival of Lights to the Hamburg Marathon, at a fixed price.
