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Frequently asked questions
Where do I find my driver?
Your driver welcomes you with a name sign showing your first and last name. At the airport, this is usually right at the arrivals exit, after passport control and baggage claim. The exact meeting point and the phone number to coordinate the pick-up are in your booking confirmation (voucher). 90 minutes of waiting time from the scheduled arrival time are included.
Which payment methods are available?
You pay conveniently online by credit card, Apple Pay or Google Pay. For large minibuses a deposit may apply. On request you receive an invoice for your records.
Which areas do you serve (Hamburg & Umland)?
Transfers across all of Hamburg and the surrounding area can be booked through our portal. You can find an overview of all districts and towns on our business areas page. View areas
What if my flight is delayed?
The driver tracks your flight number and adjusts the pick-up automatically. 90 minutes of waiting time from the scheduled arrival time are included in the fixed price.
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